Refund policy

Return & Refund Policy

Janitzio Western Wear

At Janitzio Western Wear, customer satisfaction is important to us. We want you to feel confident when shopping with us. Please review our return and exchange policy before making a purchase.

1. Online Orders Shipped to Customers

We accept eligible returns and exchanges within 30 days of the delivery date for orders purchased through our website and shipped to the customer.

To qualify for a return or exchange, merchandise must:

Be unworn, unused, and in its original condition.
Have all original tags and labels attached.
Include the original packaging, when applicable.
Show no signs of wear, damage, alteration, or use.
Be accompanied by proof of purchase or an order number.

Items that do not meet these conditions may be refused for a discretionary return or exchange, subject to applicable law.

2. In-Store Purchases

All purchases made directly at our physical store are exchange only within 30 days of the purchase date.

We do not offer refunds for in-store purchases, except where required by applicable law.

To qualify for an exchange, merchandise must be unworn, unused, in its original condition, and accompanied by the original tags and proof of purchase.

3. Online Orders with In-Store Pickup

Orders placed through our website and selected for in-store pickup follow our in-store exchange-only policy.

Eligible merchandise may be exchanged within 30 days of pickup.
No refunds are offered for in-store pickup orders, except where required by applicable law.
Merchandise must be unworn, unused, and in its original condition.
Original tags and proof of purchase are required.

By selecting in-store pickup, customers acknowledge that the order is subject to the in-store exchange policy, without waiving any rights provided by applicable law.

4. Non-Returnable Items

The following items are generally considered final sale and are not eligible for discretionary returns or exchanges:

Gift cards.
Personalized or custom-made products.
Items altered, cut, shaped, or customized at the customer's request, including custom-shaped or modified cowboy hats.
Items marked as final sale at the time of purchase.
Merchandise showing signs of wear, damage, or alteration after purchase.

These exclusions do not affect any rights or remedies required by applicable law.

5. Cowboy Hats and Boots

Cowboy hats and boots must be returned in their original, unused condition.

For cowboy hats:

Hats must not show signs of wear, stains, sweat, or damage.
Original tags must remain attached.
Hats must be packaged carefully to prevent damage during return shipping.
Custom-shaped, resized, trimmed, or otherwise modified hats are generally final sale, except where required by law.

For boots:

Boots must be unworn and free of scuffs, scratches, or damage.
Original packaging should be included.
We recommend trying boots on a clean, carpeted surface to avoid marking the soles.

6. How to Request an Online Return or Exchange

To request a return or exchange for an eligible shipped online order, please contact us within 30 days of delivery.

Email: janitziowesternwear@gmail.com
Phone: (530) 797-9025

Please include:

Your full name.
Your order number.
The item you wish to return or exchange.
The reason for the request.

We will review your request and provide return instructions when applicable.

Please do not send merchandise back without first contacting us.

7. Return Shipping Costs

For eligible returns or exchanges requested due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for return shipping costs.

For exchanges, the customer is also responsible for shipping charges to send the replacement item, unless otherwise agreed upon.

Original shipping charges are generally nonrefundable for discretionary returns.

If an item arrives damaged, defective, or incorrect due to an error on our part, we will review the situation and provide an appropriate resolution, including applicable shipping costs, in accordance with the law.

We recommend using a trackable shipping service and properly packaging all returned merchandise.

8. Refunds for Eligible Online Returns

Once we receive and inspect an eligible returned item, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method.

Refund processing times may vary depending on your bank or payment provider. Please allow approximately 5–10 business days after the refund is issued for the funds to appear, although some financial institutions may take longer.

If more than 15 business days have passed since your refund was approved and issued, please contact us.

9. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive damaged, defective, or incorrect merchandise, contact us as soon as possible so we can evaluate the issue.

Please provide:

Your order number.
A description of the issue.
Clear photographs of the item and packaging, when applicable.

We will work with you to determine an appropriate resolution, which may include a replacement, exchange, refund, or another remedy as required by applicable law.

Nothing in this policy limits your legal rights concerning defective, misrepresented, or incorrectly supplied merchandise.